Find answers to the most common questions about our services. Whether you're looking for information about OTP verification, rental services, or monthly subscriptions, we've got you covered.
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What is OTP verification and how does it work?
OTP (One-Time Password) verification is a security process where a unique code is sent to your registered mobile number or email. This code must be entered within a limited time frame to verify your identity and complete sensitive transactions.
How long is the OTP valid?
The OTP code is typically valid for 5-10 minutes. If you don't use it within this time frame, it will expire and you'll need to request a new one for security reasons.
I'm not receiving OTP codes. What should I do?
First, check your spam or junk folder. Ensure your mobile number or email is correctly registered with us. If problems persist, contact our support team with your registered details for assistance.
Can I use the same OTP multiple times?
No, each OTP is designed for single use only. After successful verification or expiration, the code becomes invalid. You'll need to generate a new OTP for subsequent verifications.
What items are available for rental?
We offer a wide range of items including electronics, tools, equipment, vehicles, and specialty items. Our inventory is regularly updated, so check our website for the most current availability.
What is the minimum rental period?
The minimum rental period varies by item category. Most items have a 24-hour minimum, while some specialty equipment may require longer minimum rental periods. Check individual item details for specific requirements.
What happens if I damage a rental item?
We offer damage protection options during checkout. Without protection, you'll be responsible for repair or replacement costs. Minor wear and tear is expected, but significant damage will incur additional charges.
Can I extend my rental period?
Yes, rental extensions are possible if the item hasn't been reserved by another customer. You can request an extension through your account dashboard or by contacting our support team before your rental period ends.
What are the benefits of a monthly subscription?
Our monthly subscription offers cost savings, priority access to new features, dedicated support, and exclusive content. Subscribers also enjoy flexible cancellation and the ability to pause their subscription when needed.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time through your account settings. Your access will continue until the end of your current billing cycle, and you won't be charged again after cancellation.
Do you offer student or family discounts?
We offer a 15% student discount with valid student ID verification. Family plans are available that allow multiple users under one subscription at a reduced rate per additional user.
What payment methods do you accept for subscriptions?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers for subscription payments. All payments are processed securely through our encrypted payment gateway.
Still have questions? Our support team is here to help you 24/7. Don't hesitate to reach out if you need any assistance with our services or have additional questions.